Privacy policy.
THE AUSTIN GROUP and its related entities (referred to as AUSTIN GROUP, we or our) are committed to the protection of your Personal Information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (Privacy Act).
This Privacy Policy describes the manner in which AUSTIN GROUP collects, holds and uses Personal Information that is covered by the Privacy Act. It is not intended to cover categories of Personal Information that are not covered by the Privacy Act. If you wish to make any inquiries regarding this Privacy Policy, you should contact AUSTIN GROUP in any of the ways specified in clause 12.
AUSTIN GROUP may, from time to time, review and update this Privacy Policy including to take into account new laws, regulations and technology. All Personal Information held by AUSTIN GROUP will be governed by our most recent Privacy Policy, posted on our website www.austingroup.com.au. Our most recent Privacy Policy will apply to our collection, use and disclosure of Personal Information.
1. CONSENT
1.1 By using Our Services (as defined below), you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy from time to time without notice. You should check this page regularly to take notice of any changes we may have made to this policy.
2. WHEN DO WE COLLECT INFORMATION ABOUT YOU?
2.1 At times, we collect personal information in the normal course of providing services for our customers.
These services apply to our services in-store and online across Our Brands (together “Our Services”) and include:
· Signing up to a loyalty program, membership account or newsletter subscription
· Processing lay-by purchases
· Accepting customer orders
· Processing online purchases and payments
· Registering an online account
· Maintaining client books
· Customer Service lines (including social media channels such as Facebook and Instagram)
· Processing payments
· Providing tailoring instructions
· Ordering dry cleaning / repairs
· Arranging product holds
· Receiving prize application forms
· Accepting gift voucher payments
· Recording customer accident details
· Processing refunds
· Maintaining detailed information on our websites
· Any other time where you may supply personal information to us from time to time.
2.2 We also make use of “cookies” on our websites which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
2.3 We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.
2.4 Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our Online Services will not function if your browser does not accept cookies. By using our Online Services, you consent to the use of cookies.
2.5 When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
3. WHAT INFORMATION DO WE COLLECT?
3.1 We may collect the following information from you:
· Your name and contact details, such as your physical address, email address and phone number;
· your gender, birthdate and occupation;
· your purchase history;
· your company name (if applicable);
· the name of the domain from which you access the internet;
· the date and time you access our sites;
· the internet address of the website from which you linked directly to our sites;
· information about your shopping preferences/selections; and
· any other information you may provide to us from time to time.
4. WHY DO WE COLLECT THIS INFORMATION?
4.1 AUSTIN GROUP collects Personal Information from customers, employees, contractors and other individuals that is reasonably necessary for one of more of our functions or activities, including: in order to allow us to conduct our business functions, to meet any regulatory requirements which apply to our business, to market and sell our products and services and to conduct employee related activities.
4.2 You have the option to deal with us anonymously or by using a pseudonym. However, you acknowledge that where this is impractical (for example when you contract with us) or where the law or a court order provides otherwise we are not required to provide these options to you.
4.3 If you choose not to provide your Personal Information to AUSTIN GROUP, we may not be able to undertake certain activities for you such as providing you with requested information, products or services.
5. DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
5.1 Depending on the nature of your relationship with AUSTIN GROUP, we may disclose your Personal Information to shareholders, officers and employees of AUSTIN GROUP, other businesses within our group of companies, service providers who assist us in our business operations, parties involved in the purchase or sale of any of our businesses, other third parties, or otherwise as required by law.
5.2 AUSTIN GROUP may also disclose your Personal Information to our Website host or service providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner. To the extent that we do share your Personal Information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this Privacy Policy.
5.3 We may also share non-personal, de-identified and aggregated information for research or promotional purposes. We will not sell your Personal Information to third parties for marketing purposes.
5.4 Unless otherwise specified in this Privacy Policy, AUSTIN GROUP or AUSTIN GROUP's Website host will not disclose any of your Personal Information to any other organisation unless the disclosure is required by law or is otherwise permitted by the Privacy Act.
6. DISCLOSURE OF YOUR PERSONAL INFORMATION OVERSEAS
6.1 Your Personal Information may be disclosed outside of Australia to an entity in a foreign country, including entities in which AUSTIN GROUP has an ownership interest. These countries include Vietnam and the United Kingdom. These locations may change from time to time and where practical we will notify you of any changes. We take steps to ensure that these overseas entities are obliged to protect the privacy and security of your Personal Information and use it only for the purpose for which it is disclosed.
7. STORAGE AND SECRUITY OF PERSONAL INFORMAITON HELD BY AUSTIN GROUP
7.1 AUSTIN GROUP will take reasonable steps to protect your Personal Information from misuse, interference, and loss and from unauthorised access, modification, or disclosure.
7.2 AUSTIN GROUP aims to keep your Personal Information secure and up to date. We will comply with our obligations under the Privacy Act in relation to any Personal Information that we handle, including information which is held on AUSTIN GROUP's computer systems.
7.3 Personal Information that is held by AUSTIN GROUP in hard copy is stored securely and is only disclosed or used for the purposes described in this Privacy Policy.
8. UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
Updating and correcting your Personal Information. We will take reasonable steps to ensure that the Personal Information that we hold is accurate, up-to-date and complete. You can update your Personal Information at any time by contacting AUSTIN GROUP in any of the ways specified in clause 13. AUSTIN GROUP welcomes any changes to your Personal Information so as to keep our records up to date.
9. HOW LONG WILL AUSTIN GROUP KEEP YOUR PERSONAL INFORTMATION?
9.1 We will keep your Personal Information only for as long as required for our business purposes and otherwise as required by Australian law.
9.2 Where we no longer need to keep your Personal Information in accordance with clause 9.1, we will take reasonable steps to destroy or de-identify your Personal Information.
9.3 If you wish to have your Personal Information destroyed or de-identified, please let us know and we will take reasonable steps to do so (unless we need to keep it for legal, auditing, or internal risk management reasons).
10. PROMOTIONAL COMMUNICATIONS
1From time to time we may use your personal information to provide you with information about our services or the services of our Associated Entities or promotional partners. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update your preferences” at the bottom of any of our communications, or by clicking into your account to manage the level of communication which you want to receive from us across Our Brands. Once you have told us you no longer wish to receive information about Our Services, we will no longer contact you. We will keep your basic details on our ‘do not contact’ database so that we do not contact you again.
11. PERSONAL INFORMATION ACCESS
11.1 You are entitled to access Personal Information that AUSTIN GROUP holds about you. If you request access to your Personal Information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the Australian Privacy Principles or at law. If we refuse your request to access your Personal Information, we will provide you with written reasons for the refusal.
11.2 A request for access can be made by contacting AUSTIN GROUP in any of the ways specified in clause 12.
12 HOW TO CONTACT US AND MORE INFORMATION
12.1If you feel that your privacy has not been respected or that AUSTIN GROUP has conducted itself inconsistently with this Privacy Policy, the Australian Privacy Principles, a registered APP Code and/or the Privacy Act in respect of your Personal Information, or for any other queries, problems, complaints or communication in relation to this Privacy Policy, please contact us in any of the following ways: email: privacy@gazman.com.au write to: Att: Privacy Officer 1320 Malvern Road, Malvern VIC 3144
12.2 You can find out more information about the Privacy Act and the Australian Privacy Principles from the Australian Information Commissioner. The Information Commissioner may be contacted at www.oaic.gov.au (email - enquiries@oaic.gov.au)
AUSTIN GROUP PTY LTD ABN 65 005 457 821
Last updated: February 2021